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GENERAL INFORMATION
- These Terms specify the rules for using the “Booking System” for third party services offered via the lucky2go.com website and the Call Centre, including booking and purchase of: Air Tickets, Travel Insurance, Hotel Services and other services made available within the Booking System.
- The Administrator of the flight Booking System is lucky2go Spółka z ograniczoną odpowiedzialnością with its registered office in Katowice, at ul. Mickiewicza 29, 40-085 Katowice, registered by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register (KRS) under KRS number 0000729174, REGON (statistical number): 380073970, NIP (Tax Identification Number): 6342928642, share capital PLN 5,000.00 paid up in full, which is a Value Added Tax payer, further referred to as lucky2go.
- Using the Booking System and Call Centre services (at telephone numbers available via the lucky2go.com website) requires the acceptance of all the following provisions of these Terms. Acceptance constitutes a declaration of intent and creates legal obligations between the User and Service Provider.
- The User is entitled to copy, reproduce and save the content of these Terms free of charge, without the right to its commercial distribution.
- Trade names, names, descriptions, and trademarks presented at lucky2go.com are protected by law. Each User is obliged to refrain from any actions violating the intellectual property rights of persons entitled to these names, descriptions, and trademarks.
- Unless otherwise stated, all copyrights on texts, images, photos, and other materials presented at lucky2go.com belong to lucky2go. All non-lucky2go trademarks are used for informational purposes only and belong to their respective owners.
- Any reproduction, modification, and transmission (either done electronically or otherwise), as well as duplicating, using, and distributing materials presented at lucky2go.com is allowed only if their owner has given their consent. The information available on the pages of this website may only be used in accordance with the law.
- Each User shall comply with these Terms the moment they undertake actions with the aim to use the Booking System.
- The User may use the Reservation System if the device or IT system they use meets the minimum technical requirements indicated below:
- computer, portable device or other multimedia device with Internet access;
- access to email and an active email address;
- up-to-date web browser, such as Mozilla Firefox, Opera, Google Chrome, Safari, Edge;
- accepting cookies and Javascript support in the web browser;
- an application that allows you to open PDF documents;
- at least 3G data transfer speed.
- The booking and purchase of specific products available in the Booking System are an individual transaction carried out by the User each time and subject to terms and conditions specified by each third party. The purchase of each product is subject to customised terms and conditions specified for each service available in the Booking System.
- Due to different terms and conditions of Carriers' fares, it is recommended to arrive at the airport at least 3 hours before the scheduled departure of the flight in order to avoid organizational difficulties in providing the service.
- Familiarisation with the Carrier’s tariff conditions, obtaining information from a given airline or entity providing services to the User, as well as the provision of services covered by these Regulations may require communication in foreign languages.
- Each User has the option to register an lucky2go account, which will enable the use of additional functionalities facilitating the purchase of services offered at lucky2go.com ("Your account").
- Registration takes place by completing the registration form available at lucky2go.com (after providing your email address and password), logging in via the Google service or the Facebook application or selecting the option to create an account during the booking process. To activate Your account with the use of an email address/password, it is necessary for the User to click on the activation link sent automatically by lucky2go to the email address provided. Account registration with the use of Google and Facebook does not require additional confirmation of activation.
- Logging in to Your account is done by entering the email address (login) and the password provided during account registration in the sign-in form.
- The password provided during the User's registration may be changed after logging into the account. It is not possible to change the email address (login) provided.
- Your account can be removed by issuing an appropriate order available in the account settings in Your account.
- lucky2go has the right to immediately remove Your account in the event of a gross violation of the provisions of the Terms and Conditions or providing illegal content or false/fake data during the registration process.
- All airport and airline ratings published on the eSky website are obtained directly from users after their trip. eSky does not obtain airport and airline ratings from any other source.
- To rate a specific service, the User should asses the overall quality of the services provided by Carriers and airports in graphic form, on a scale from 1 to 5, or add a comment with or without a recommendation and a general assessment of the quality of the services. The User is responsible for the content of their reviews.
- A review added by the User may not violate applicable law, including the rights of third parties; in particular, it may not be defamatory, infringe personal rights or constitute an act of unfair competition. lucky2go reserves the right not to publish a review in justified cases when:
- it does not contain an evaluation of the Carrier or the airport,
- it violates applicable laws or good practice or is blasphemous,
- it infringes patent rights, copyrights, business secrets or any other intellectual property rights, or personal data protection laws,
- it contains vulgar language, obscene and pornographic content or content inciting hatred, racism and xenophobia,
- lucky2go receives a request from the User to delete their review.
- it provides personal data or may violate third party privacy, in particular when a request has been made to remove it.
- By posting a review, the User consents to its use free of charge by lucky2go or other entities from the eSky group, as well as to its modification to the extent indicated above.
- lucky2go may use its websites to publish rankings, ratings or comments concerning lucky2go, Service Providers or Suppliers prepared by third parties. The rules of posting rankings, ratings or comments, including the manner of their preparation and verification, are defined in regulations developed by these entities independently of lucky2go.
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DEFINITIONS
- Booking System – a programme managing transaction processes available at the lucky2go.com website and via the Call Centre enabling the User to:
- search domestic and international flights between any two cities, price these flights and purchase air tickets,
- price and purchase travel insurance,
- search and order hotel services in any city (home and abroad), in any timeframe,
- User – any natural or legal person or organisational unit without legal personality, which has legal capacity under the law, using the Booking System or the Call Centre.
- Payer – any natural or legal person or organisational unit without legal personality, which has legal capacity under the law, using the Booking System or the Call Centre and making payments or obliged to make such payments.
- Call Centre – a unit responsible for contacts with the User as part of carrying out services provided via lucky2go website, under conditions and in the scope specified in these Terms.
- Supplier – an entrepreneur providing services offered to the User through lucky2go.com and other websites belonging to entities cooperating with lucky2go.
- Service Provider – an entrepreneur providing the User with the services specified in these Terms and Conditions, through the Booking System or directly, depending on the nature of the services provided.
- Hotel services – short-term and generally available rental of houses, apartments, rooms, beds and also places to set up tents or trailers and the provision of any other related services within the facility.
- Carrier – an entrepreneur holding a valid certificate (concession, licence) authorising them to conduct business activity in the field of air transport and providing the services specified in these Terms and Conditions.
- Air Ticket – a document issued via the Booking System or the Call Centre which authorises the use of air transport service.
- Tariff terms and conditions – terms and conditions of booking pertaining to the use of a given air ticket, including, but not limited to: conditions of air ticket return, size of baggage.
- E-mail address/ e-mail – an active and correct electronic mail address of the User.
- Personal questionnaire – a form used by the User to send their personal data to enable the User's use of services transferred and processed under conditions specified in the Privacy Policy provided via lucky2go.com website
- Low-Cost Lines – specific airlines subject to properly defined regulations pursuant to XII point.
- Service fee – a non-refundable fee collected by lucky2go or the Service Provider as part of services offered to the User, depending on the type and nature of provided services, in the scope specified in these Terms
- Payment instrument – a customised device or a set of procedures agreed by the User and Service Provider and used by the User or the Payer to issue an order for the execution of a payment transaction.
- Payment card – a payment instrument which enables making orders of deposit, transfer and withdrawal of cash using a specialised entity.
- Booking System – a programme managing transaction processes available at the lucky2go.com website and via the Call Centre enabling the User to:
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USER’S LIABILITY FOR THE USE OF THE BOOKING SYSTEM
- The User confirms that they have full capacity to perform legal actions and enter into legally binding commitments.
- The User assures that they shall use the Booking System to search for bookings of air tickets, purchase air tickets and book and purchase other available services listed in these Terms, as well as other services available in the Booking System, exclusively in accordance with existing laws.
- It is forbidden for the User to provide illegal or offensive content, as well as to take actions that are contrary to the provisions of applicable law, the provisions of the Terms & Conditions, as well as established custom and principles of social coexistence adopted in this regard or that may cause disturbances or damage to the functioning of the Reservation System and violation of the rights of third parties when using the Reservation System.
- The User shall search for services to be booked using their own surname and shall make payments for booked air tickets and/or other services using their own payment card. Any searches for services to be booked using others' or false surnames and payments for booked air tickets and/or other services using others' or false payment cards shall be immediately reported to the relevant law enforcement authorities.
- The User shall be the holder of appropriate and valid documents enabling the implementation of services purchased via the Reservation System or the Customer Service Centre or for stay in the country of implementation of these services, in particular a valid ID card, valid passport, required visas and other documents that may be required depending on the scope of services provided. The User shall also be required to review the information on visa and language conditions available at lucky2go.com
- The User is obliged to verify all necessary information indicated through the Booking System or Call Center, including, among others, sanitary information, terrorist threats and health requirements regarding the provision of services.
- lucky2go shall not be liable once the User is not having proper documents specified above, including an entry or transit visa, necessary in the country where the services are privided or in which the User performs a transfer, as well as for failure to fulfill the obligations described in point. 5 above. Any information may be obtained by the User via the Booking System or Call Center, via lucky2go.com and the website of the Polish Ministry of Foreign Affairs.
- During the service booking process, the User is obliged to enter data that is true and current as of the time of the booking process. lucky2go shall not be liable for the inaccuracy of the information entered by the User in the process of booking services.
- When using the services available via the Reservation System, the User may be exposed to special threats connected to the use of electronic services, such as: the possibility of unauthorized person’s access to data transmitted via the network or stored on computers or mobile devices connected to the network, data interference, which may cause, in particular, its loss, unauthorized change or prevent the use of the services offered.
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LIMITATION OF LIABILITY
- Once search results are displayed, other offers with a similar service provided by a third party, different from those previously displayed, may show up in the Booking System or in other ticket and service booking search systems
- Unless the receipt of the search result is immediately confirmed by making and paying for a booking in the Booking System or other ticket and service booking search systems, it does not entitle the Customer to lay a claim against the intermediary to conclude the contract for the purchase of tickets or other services offered by entities offering services ordered through the Booking System or other ticket and service booking search systems.